Shipping policy

1. General Information

The website zoimatcha.com is operated by Global Trade Group sp. z o.o., Ogrodowa 58, 00-876 Warsaw, Poland, VAT: 5342677352.

This policy describes the rules for order processing, shipping methods, delivery costs, and delivery times.

2. Available Shipping Options

Our store offers fast and reliable courier delivery:

• DHL – courier delivery

• DPD – courier delivery

The shipping method is selected during checkout.
Shipping costs are displayed at the final step of the order.

3. Free Shipping

Orders with a total value above 50 EUR qualify for free standard shipping.

Cash-on-delivery is not available. Only prepaid orders are processed.

4. Order Processing Time

All orders are processed within 1–2 business days from the moment the payment is received.

We make every effort to ensure timely delivery; however, we are not responsible for delays caused by the courier.

5. Tracking Shipments

Once the package is shipped, the customer receives a tracking number.

Tracking is available on the carrier’s website or via the link sent by email.

6. Delivery and Pickup

The customer is responsible for collecting the parcel at the indicated delivery address.

If the parcel is not collected and is returned to our warehouse, the cost of re-shipping may be added to the next order.

7. Shipping Complaints

In the event of damage or missing items, please report the issue to info@zoimatcha.com immediately after receiving the package.

Complaints are reviewed within 14 days from the submission date.

8. Final Provisions

The store reserves the right to update this policy.
Any changes will be published on the website with an updated modification date.
For matters not covered by this policy, the applicable laws of Poland apply.